Privacy Policy

AK Property Services respects your privacy. This policy explains what personal information we collect when you contact us or engage our property services, how we use it, and the choices available to you. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

We collect only the information we need to respond to your enquiry and carry out work:

• Your name, phone number and email address.
• The suburb and details of the property where work is required.
• The service you are enquiring about and your preferred timing.
• Any message or images you choose to send us about the job.

We do not collect payment card details through this website, and we do not knowingly collect sensitive information.

How we use your information

Information you provide is used to:

• Prepare and send you a quote.
• Contact you about your enquiry, booking or completed work.
• Coordinate access, scheduling and job requirements.
• Keep records of work performed and maintain our business accounts.

We do not sell your personal information, and we do not use it for marketing unrelated to your enquiry without your consent.

Disclosure

We may share your information with team members and trusted subcontractors where this is necessary to complete the work you have requested, and with service providers who help us operate our business, such as email and website hosting providers. We may also disclose information where required by law.

Where you have engaged us through a real estate agency or property manager, we may communicate relevant job details with that agency in order to coordinate access and scheduling.

Storage and security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure. Enquiries submitted through this website are transmitted over an encrypted connection and delivered to our business email account. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Retention

We retain enquiry and job records for as long as needed to provide our services and to meet our legal, tax and accounting obligations. When information is no longer required, we take reasonable steps to destroy or de-identify it.

Cookies and analytics

This website does not use advertising cookies or third-party tracking. Our web host may collect standard server logs, such as IP addresses and browser information, for security and performance purposes.

Accessing or correcting your information

You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Contact us at akpropertyservices@outlook.com.au or call 0485 584 936, and we will respond within a reasonable period.

Complaints

If you believe we have mishandled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

Contact us

AK Property Services
Phone: 0485 584 936
Email: akpropertyservices@outlook.com.au
Service area: Greater Sydney, NSW